5 (minimum 1)
on 31 Aug 2008 /
I would have to say that dealing with CheapoAir was the worse customer service I have ever had to deal with. On top of that, as the previous review said, my card was billed several times becuase of their own errors. I had booked a return flight for two from Winnipeg-Vancouver for a very low price, paid on my credit card and had it confirmed. The next day, the company called saying that flight was full and i'd have to pay more for a new flight. Let me tell you, that did not go over well with me, as this was their error. They made no apologies and I had no choice but to pay the fee. 3 times following that, the company called to change my flights. Finally we left for Vancouver, as we were headed on an Alaskan cruise. During the time we were in Alaska, away from any form of communication, CheapoAir again changed our flights. This was without us knowing, as they had no way to contact us and were leaving messages at our parents places and our cell phones. Finally we had to end up changing the flights, which cost us an extra $500. This was charged to our card, and we never received an invoice. I have called several times to request an invoice, as well as emailed all sorts of customer service emails for the company with no response and just rude service on the phone. I would never deal with this company again. I will be reporting them to the Better Business Bureau. Working with CheapoAir made my vacation frustrating with the continuous changes and poor customer service.