5 (minimum 1)
on 31 Oct 2008 /
Used Opodo to book a hotel in New York in September. Online it clearly stated that the price quoted included local taxes and service charges.
The printout stated; 'Amount to pay hotel GBP 1,245.96 Please note that you will be charged on checkout for any incidental charges incurred during your stay.'
When we got to the hotel the rate was much higher than quoted. I e-mailed, my son phoned. Nothing was done! I finished paying £230 extra and despite many e-mails + phone calls they have refused to give a refund, just advised me to read the small print!