Review of: Ilay Tours, Madagascar

1/5 (minimum 1)

by ChicagoTrvlr on 05 Nov 2008

I have to disagree with the earlier review. I had what most tourists would call a nightmare experience. When you pay an operation to take care of your trip you expect that they will:

- Make sure their subcontractors have funds to cover expenses -- our driver was "robbed" and the home office in Tana told the driver it was his problem..meanwhile we were paying the costs (800 euros) until some calls were made -- oh, and you don't expect everything to be subcontracted to begin with

- Make sure you actually have seats on flights they book for you...we had tickets but no seats and ended up delayed...our agent in Tana knew of the issue and after we expressed frustration with having to wait in the airport at 4 a.m. for 3 HOURS only to be turned away for the flight the next day did he go to the Air Madagascar office to clear up...why didn't Hari (our agent) do this before getting us up and before our arrival when the problem was well known before hand?

-- Not cancel your flight (by mistake? did we ever have a flight I wonder?) and ask you to travel 20 hours overnight back to Tana to catch the above flight that never existed

This operation is amatuer and run by incompetent people with little experience. If you are considering them don't. Pay the extra and get peace of mind from operators with South African or European groundstaff...not something i would normally recommend as I have travelled a lot of africa using locals but here, just stay away.

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Ilay Tours, Madagascar

1 Other Review, by... KjetilKjernsmo
Tags: do dont it just madagascar tour-operator
Homepage: http://www.ilaytours.com/
See Also: http://ilaygroupe.free.fr/