Review of: Travel Lodge, East Midlands Airport

4/5 (minimum 1)

by Fin on 29 Mar 2007

What a difference a day makes!! Having had a god-awful experience at this hotel I asked the manager to ring me so I could give some feedback. I was surprised when he did ring as there was absolutely no evidence of caring about customers when we stayed at the hotel. He was polite, said he welcomed feedback and gave me good attention whilst I told my tale of woe. He apologised immediately, acknowledged that it was a bad experience for me and thanked me for alerting him to a serious training issue which he would address straight away. He then offered to give me a 40% discount in the hope that I would consider trying Travel Lodge in the future. I was impressed and will give them the benefit of the doubt. Pity I had to make a complaint in the first place.

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Travel Lodge, East Midlands Airport

1 Other Review, by... Fin
Tags: east-midlands-airport hotel travel-lodge