Opodo has always done me pretty well for booking flights; the interface and market coverage are both good enough to get the job done. However, having just booked a flight on the site and been charged over £12 to pay by credit card (on top of the £5 booking fee) I'm seriously unimpressed. I don't see any way that this figure can be justified, and hope that the Office of Fair Trading act soon to stop this kind of practice. I thought EasyJet and Ryanair were taking the piss charging £2 per passenger per segment, but Opodo have really excelled themselves. Next time I'll make the effort to book directly with the airline, or (shock horror) use a travel agent.
Used Opodo to book a hotel in New York in September. Online it clearly stated that the price quoted included local taxes and service charges.
The printout stated; 'Amount to pay hotel GBP 1,245.96 Please note that you will be charged on checkout for any incidental charges incurred during your stay.'
When we got to the hotel the rate was much higher than quoted. I e-mailed, my son phoned. Nothing was done! I finished paying £230 extra and despite many e-mails + phone calls they have refused to give a refund, just advised me to read the small print!
Booking with opodo.co.uk – worst support I have seen before and other problems
On this spring I’ve booked two hotels in Egypt with opodo.co.uk. I have mixed fillings about this booking system.
First of all I want to mention that they have disgusting customer support. For any enquires that were sent using their web site, they have provided answers more than one week later or haven’t provided it at all. Also it is practically impossible to get answer for calls on the customer support phone number specified. All their phone lines are busy. You should be ready to listen for music during very long time if you will try to call them. Moreover they even don’t have 24 hours customer support, so if you going to check-in to hotel at night, and you will have some problems with you reservation, you will be single-handedly with it. Just for comparison, I receive answer for any my question that was asked using a form on the web site of other booking system (asiarooms.com) during 3-5 minutes, even in nighttime.
Al Mas Palace Golden Five in Hurhgada, Egypt was first booked hotel. When I’ve tried to change my reservation to other hotel, and have sent change enquiry using web site, I’ve received answer only one week later. The answer was that I should call them with phone. Excellent! They need one week for such answer! I can’t understand why I can’t change or cancel my reservation using web interface, if I’ve booked it with web.
Since it was only several days before check-in date, I’ve decided don’t change the reservation. During check-in to hotel I was requested to pay additional 200USD (over 1050USD that were played with Opodo). It was confusable for me, because during reservation it was specified that all charges and fees were included. The reason specified in the hotel was that my nationality is Ukraine, but reservation was sent for United Kingdom nationality. But I’ve specified Ukraine country in billing address during booking! There were no any other fields to specify nationality. Moreover Opodo have no any nationality restrictions in terms and conditions. Due to “excellent” Opodo’s support, I had no other choice than to pay 200USD to hotel. A call from Egypt to England with 30 minutes duration “to listen music” will cost me higher. I’ve send enquiry about this problem to Opodo using form on their web site later, but I still haven’t received any answer from their support (during two weeks).
Concorde hotel in Cairo, Egypt was second booked hotel. I had no any problems with check-in in this case.
As resume I can note that it is possible to book hotels with Opodo if you have no any other choices. But if you don’t want to have headache, and if you want to be sure that you will have customer assistance in case of any problems with reservation, it is better to choose alternative booking systems. My own opinion is that opodo.co.uk now in my own black list of booking sites.
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