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TalkTalk Free Broadband Transfer Process

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Reviews (1)

1/5 (minimum 1) by tom on 07 Dec 2006

Bad. No wait, awful. No, wait again, absolutely freaking terrible like nothing you've ever imagined! Is this the worst customer service I've ever experienced? I think it is.

Once upon a time I was a happy TalkTalk customer getting free evening calls and a reliable Broadband connection, all over a BT line. Then one day I decided to upgrade to the free broadband offer - it was cheaper and faster, and it let me stop paying BT, for whom I have no affection. What a nightmare mistake.

My order was supposed to be processed on 26th October 2006, and be live within a week or so. I've since had to try and sign up three more times, all of which have failed. In the meantime the previous services have all been stopped, meaning no broadband and no free evening calls. So just for clarity, lets recap. I've now tried to sign up four times, and each time nothing has happened. The orders don't even appear on the system, let alone trigger an expected go-live date.

No one on the TalkTalk phone lines will admit responsibility, they just pass you from one department to another, and always back to the useless people in Sales. No one seems to know the solution (or even what the problem is), and only one person I've spoken to seems to care about fixing it. Even he doesn't ring me back when he says he will. Nor does his manager.

If you have an existing TalkTalk account on a previous tariff, treasure it. You'll never get it back if you let it go, let alone get something better in its place. If you're thinking of signing up to TalkTalk, turn around, walk away, wipe that craziness from your mind. As for me, I'm looking for a different provider, but they all seem as bad as each other.

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