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Travel Lodge, East Midlands Airport

Reviews (2)

1/5 (minimum 1) by Fin on 29 Mar 2007

Knowing our flight back to EM would not get in until 11pm and home would be another 4 hour drive, we booked into the Travel Lodge for the night. The advertising was good and we imagined a basic but comfortable place to sleep, which was cheap and convenient. Cheap and convenient yes, but the room was dire. Essentially it was dirty. Cup marks all over the bedside tables, dusty phone, a very suspect brown mark on the bathroom floor which wasn't a permanent stain, a dirty comb tucked under the television. In addition the remote control had no batteries,and there was barely a quarter of a toilet roll. It was gone midnight and I didn't have the energy to make a fuss and decided I would deal with it better in the morning. When the morning arrived and I asked to speak to the duty manager, "He isn't at this branch today." As far as I was concerned this said it all - no management input and standards fallen to a hopeless level. I left asking the manager to ring me the following morning and vowing never to use this place again and with a very wary view of Travel Lodge altogether.

4/5 (minimum 1) by Fin on 29 Mar 2007

What a difference a day makes!! Having had a god-awful experience at this hotel I asked the manager to ring me so I could give some feedback. I was surprised when he did ring as there was absolutely no evidence of caring about customers when we stayed at the hotel. He was polite, said he welcomed feedback and gave me good attention whilst I told my tale of woe. He apologised immediately, acknowledged that it was a bad experience for me and thanked me for alerting him to a serious training issue which he would address straight away. He then offered to give me a 40% discount in the hope that I would consider trying Travel Lodge in the future. I was impressed and will give them the benefit of the doubt. Pity I had to make a complaint in the first place.

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